Returns & Exchanges

Box-free, shipping label-free in person with Happy Returns

1. Click here to start your online return or exchange to receive your express drop off QR code.
2. Click to find a location near you
3. Bring items to a Happy Returns return bar location near you.
4. Please bring items with the original plastic bag(s) to ensure a Happy Returns associate can scan each item being returned.
5. Show your QR code to have your refund initiated within 24 hours.
6. If you do not have a Happy Return bar location near you, please email 
   ScottslJaxonslnf7301@gmail.com
7. Non-eligible items will not be accepted at Happy Return bar locations.
8. Please ensure you acquire a receipt from a Happy Return bar associate after dropping off your items. We cannot issue a refund for any items without proof of a Happy Returns receipt.

Return Details

(US returns only) There is a $5 fee on all returns. If you send items back within 14 days of their delivery date, we'll refund to your original payment method. Items sent back between 15 and 30 days of the delivery date will be issued store credit. Please note, we cannot accept returns on items over 30 days from their delivery date. Items marked as final sale are not eligible for returns, refunds, exchanges, or store credit.

Exchange Details

We accept exchanges for a different size or color of the same item within 30 days of delivery. The exchanged item must be of equal value to the original purchase. Exchange orders will be shipped using standard shipping methods. Final sale items and international orders are not eligible for exchanges.

WHAT IS YOUR RETURN WINDOW?

If items are sent back within 14 days of their delivery date a refund will be issued to the original form of payment. Items sent back between 15 and 30 days of the delivery date will be issued store credit.

If the return is postmarked after 30 days of the order delivery date we will not be able to accept the return. Sale items marked as Final Sale are not eligible for returns, refunds, exchanges, or store credit.

WHAT IS YOUR MODIFIED RETURN POLICY?

ASTR the Label is implementing a modified return policy on accounts that exceed our return threshold. If in the last 12 months a return rate has exceeded 80%, accounts will be subject to return restrictions.

If placed under our modified return policy, future returns will be subject to a 15% restocking fee. This means that upon receiving your return, you will be refunded 85% of the total item value. Additionally, all access to our online returns portal will be removed and you will have to contact ScottslJaxonslnf7301@gmail.com to make any returns in the future. Please reach out to our customer care department for any further questions.

WHAT IS YOUR EXCHANGE POLICY?
We accept exchanges fora diferent stze or color of the same tem wthin 3o days of delvery The exchanged tem must be of equal value to the orignal purchase. Exchange orderswil be shipped using standard shipping methods. Final sale tems and international orders are not eligible for exchanges.

WHAT CONDITION DOES THE RETURN ITEM NEED TO BE?
tems must be returned unwom unwashed.ndamaged. unused nd with alloriginal tags attached Please be careful of makeup. deodorantor perfume nubbing of on the garment.

HOW LONG DO REFUNDS USUALLY TAKE?
Refunds wil be ntiated upon the scan of a Happy Retums OR code at a retums bar Afer the OR codeiscanned Happy Retuns willemalla refund conirmation, Please alow 2-3business days for the refund to refect on your bank account. Times may vary depending on your financial institution
‘Alaska & Hawai Please allow 2- 3 weeks from the return ship date for youraccount to be credtited .and 1-2 biling oycles for the credit to appear on your statement.

WHAT IF I RECEIVED A DAMAGED ITEM?
If you receve an ltem that is damaged please send us a photo of the damage garment and emallcustomer service Immedlately at customercareastrthelabel.com.

HOW DO IFIND MY NEAREST RETURN BAR?
If the nearest Return Bar locations aren't displayed to you during the online return process. please use the following Iink https//locations.happyreturns.com.

CAN I RECEIVE A PARTIAL REFUND ON ORDERS PLACED THROUGH INSTAGRAM SHOP?

Unfortunately, our e-commerce platform does not support partial discounts or refunds for orders placed on the ASTR the Label Instagram Shop. If you anticipate that you will require a partial discount or refund, we encourage you to place your order on our website.

WHAT IF IWANT TO RETURN AFTER 30 DAYS?

Missed the return window or ready to give something new life? Check out ASTR Archives, the official destination to buy and sell pre-loved ASTR the Label for cash back or store credit.